The TellCapriottis customer feedback program invites patrons to share their recent dining experience with the Capriotti’s sandwich shop brand. This official online survey offers an immediate reward for time spent providing guest satisfaction ratings. By entering the unique survey code printed on a recent purchase receipt, participants quickly gain access to valuable incentives. These incentives typically include a free small sub, a side item, or a discount offer, such as $1 to $2 off a future order. The entire process takes less than ten minutes and serves as a direct communication line between the customer and the sandwich shop’s corporate team.
The value exchanged is clear: your honest rating and comments help Capriotti’s improve service speed, food freshness, and overall customer experience. In return, you receive a coupon code, valid for 15 to 30 days, which helps save money on your next visit. This system ensures that the feedback loop is active and beneficial for everyone involved. Completing the questionnaire transforms a simple receipt into a tangible reward, reinforcing the brand’s commitment to listening to its community.
The Value Proposition: Rewards for Your Time and Opinion
Every time a customer completes the TellCapriottis survey, they receive a thank-you reward. These rewards are designed to encourage repeat visits and ensure the feedback is current. The most common reward is a discount code that lowers the price of a sub or combo meal. Recent promotions have varied, sometimes offering a free small sub, a complimentary side of chips, or a soft drink. The specific free coupon or discount offer is clearly displayed on the screen after the survey is submitted.
The reward structure often changes, keeping the incentives fresh and exciting for frequent customers. For instance, sometimes a Buy One, Get One Free coupon for a specific sandwich, like the popular Bobbie, is offered. Higher satisfaction scores, such as a 9 or 10 rating, occasionally unlock premium rewards, like a $5 gift card or entry into a sweepstakes for a larger prize. Customers should check the official confirmation screen for the exact reward and its specific redemption rules.
Recent and Typical Reward Examples
Capriotti’s uses the TellCapriottis platform to test different incentives based on market needs and promotional cycles. The following table shows typical rewards and their associated value to the customer. This information helps patrons decide the best time to take the survey and how to plan their next visit for maximum savings.
| Reward Type | Typical Value | Redemption Window |
|---|---|---|
| Discount Code | $1.00 – $2.00 off purchase | 15 to 30 days |
| Free Small Sub | Up to $7.00 value | 15 to 30 days |
| Free Side Item (Chips/Drink) | Up to $3.00 value | 15 to 30 days |
| BOGO Coupon (Specific Sandwich) | Value of one sandwich | Varies by promotion |
| Sweepstakes Entry | Chance at large prize (e.g., free meals for a month) | Varies by promotional period |
Eligibility Requirements for the TellCapriottis Program
To keep the feedback honest and relevant, Capriotti’s sets clear rules for who can participate in the customer survey. These rules ensure that the data collected represents the true dining experience of their paying customers. Meeting the criteria below is necessary to receive a valid reward code.
- Location: Participants must be legal residents of the United States or a region where Capriotti’s operates the survey program.
- Age: You must be at least 18 years old to submit a response and claim a reward.
- Valid Receipt: A recent Capriotti’s purchase receipt is required. This receipt must contain a unique survey code.
- Entry Limit: Each survey code on a receipt allows for only one entry. Once the code is used, it cannot be used again.
- Non-Employee Status: Employees of Capriotti’s Sandwich Shop and their immediate family members are not eligible to participate in the survey or claim rewards.
Checking these boxes before starting the process saves time and prevents issues with reward redemption. The receipt acts as the key, proving a recent interaction with the brand’s services and products.
Locating the Essential Survey Code on Your Receipt
The unique survey code is the most critical component for starting the TellCapriottis questionnaire. Without it, the system cannot verify the transaction. This code is typically a seven-digit string of letters and numbers (alphanumeric code). Look near the bottom of the paper receipt, often below the total purchase amount and the Thank You message.
Some modern point-of-sale systems also print a QR code on the receipt. Scanning this QR code with a smartphone camera directs the user immediately to the survey website, TellCapriottis.com, and sometimes pre-fills the required code. If the seven-digit code is missing or illegible, the QR code offers a quick and accurate backup method for starting the process. Always keep your receipt safe until the survey is complete and the reward code is noted.
The Customer Experience Rating Process
The TellCapriottis questionnaire focuses on key areas of the customer experience to gather actionable data. The questions use a simple rating scale, usually from Highly Satisfied to Highly Dissatisfied, making it quick to answer. The primary goal is to measure the consistency of the Capriotti’s experience across all locations.
The survey covers several distinct categories. The first section asks about the speed of service and staff friendliness. The next part focuses on the product itself: food quality, freshness of ingredients, and flavor balance. A final section asks for an overall satisfaction rating and provides an optional comment box. This box allows for specific feedback, such as mentioning an employee by name or suggesting a new menu item. Providing detailed, honest responses ensures your feedback is most helpful to the corporate team.
Key Areas of Inquiry within the Survey
Capriotti’s uses the survey to track performance metrics that directly impact customer loyalty and operational efficiency. The questions are structured to isolate specific issues at the store level. By rating each area separately, the brand can pinpoint where improvements are needed.
- Food Quality: How fresh was the bread? Was the meat sliced correctly? Was the Bobbie sandwich stuffing moist?
- Service Speed: How long did you wait after ordering? Was the order accurate?
- Staff Interaction: Did the employee smile? Were they helpful when taking your order?
- Cleanliness and Atmosphere: Was the dining area clean? Were the restrooms maintained?
- Overall Value: Did the price match the quality of the meal you received?
These ratings are compiled into reports for regional and corporate management. High scores reinforce current practices, while low scores trigger a review of training and operations at the specific location.
Redeeming Your TellCapriottis Reward Coupon
After completing the questionnaire and providing an email address, the system generates a reward code. This code appears on the confirmation screen. It is crucial to write down this code or take a screenshot immediately, as the window may close. The reward code is the key to claiming your free sub or discount offer.
The redemption process usually happens during your next visit. Simply present the written code or the screenshot to the cashier before paying. If the promotion allows for online orders, a field labeled Promo Code or Coupon Code will appear during the checkout process on the Capriotti’s website or mobile app. Enter the code exactly as written, including any letters or numbers, to apply the discount before finalizing the purchase. Always confirm the expiration date to ensure the code is still valid.
Expiration and Usage Rules for the Coupon Code
The reward code is not valid forever. A strict expiration window applies to all coupons received through the TellCapriottis platform. The validity period is typically between 15 and 30 days from the date the code was issued. This short window encourages customers to return quickly, keeping the feedback relevant to the current operations.
Only one reward code can be used per transaction, and the code is limited to a single use. The coupon cannot be exchanged for cash, and it is non-transferable. If a code is presented past its expiration date, the cash register or online system will reject it. This requires the customer to start over with a new receipt and survey to get a fresh code. Checking the expiration date on the confirmation screen prevents disappointment at the counter.
Capriotti’s Sandwich Shop: A History of Quality
Capriotti’s began as a family-run deli in 1976 in Wilmington, Delaware. Founders Lois and Alan Margolet established the company with a commitment to serving high-quality, homemade-style sandwiches. The brand quickly became famous for its slow-roasted turkey, a process that takes hours and results in a uniquely tender and flavorful product. This dedication to fresh, handcrafted preparation remains a core pillar of the company’s identity, even as it has grown to over 1,000 locations across the United States.
The commitment to fresh ingredients extends beyond the meat. Bread is sliced daily, cheeses are grated in the store, and vegetables are prepared in real-time. This focus on preparation separates Capriotti’s from many competitors and is a major point of pride. Key menu items, like the Bobbie—a sub featuring homemade turkey, cranberry sauce, and stuffing—and their grilled cheesesteaks, have become signature offerings. The TellCapriottis program is a direct method for the company to verify that these quality standards are met at every single location.
The Iconic Menu: The Bobbie and Cheesesteaks
The menu items at Capriotti’s reflect the brand’s history and focus on unique flavors. The Bobbie sandwich is perhaps the most famous item. It captures the essence of a Thanksgiving meal in a sub roll, combining slow-roasted turkey, cranberry sauce, stuffing, and mayonnaise. This creation is a direct link back to the founders’ goal of serving food that feels homemade.
Another popular category is the cheesesteak selection. Capriotti’s offers several variations, including traditional beef and chicken options, all grilled to order with high-quality cheese and toppings. The recent introduction of American Wagyu beef to certain menu items shows the brand’s continued effort to innovate while maintaining ingredient excellence. Customer feedback through the TellCapriottis survey often provides valuable data on how these core and new items are received by the public.
The Impact of Customer Feedback on Capriotti’s Operations
The feedback collected through the TellCapriottis platform is not simply filed away; it drives operational changes throughout the company. Every survey response is a data point used by corporate and regional managers to measure store performance. These data points help identify trends in food quality, service times, and staff training needs. A consistent pattern of low scores on a particular metric, such as slow service during lunch, directly leads to scheduling adjustments or new efficiency protocols at the affected locations.
Positive feedback is equally important. High ratings for a specific menu item can influence decisions to feature that item in future promotions or make a limited-time offering a permanent menu fixture. The optional comment box gives customers a chance to suggest entirely new ideas, some of which have historically made it onto the menu. Essentially, the time spent on the questionnaire is an investment in a better future experience at your local Capriotti’s location.
How Survey Data Influences Store-Level Decisions
Store managers receive monthly reports that summarize their location’s performance against regional and national averages. These reports highlight specific areas that require immediate attention. For example, if multiple customers mention a lack of cleanliness in the dining area, the manager will prioritize staff training on sanitation and increase the frequency of cleaning checks. If staff friendliness scores are low, the manager will review customer service protocols with the team.
The feedback acts as a real-time quality control system. It ensures that the high standards set by the corporate office—like overnight turkey roasting and fresh bread slicing—are consistently met in every kitchen. By participating, customers help maintain the quality and atmosphere they expect from the Capriotti’s brand.
Troubleshooting Common TellCapriottis Issues
While the online survey process is designed to be straightforward, customers sometimes face common technical or logistical issues. Knowing how to troubleshoot these problems saves time and ensures a successful entry and reward claim. Most issues relate to the survey code, receipt eligibility, or reward redemption rules.
Issue 1: The Survey Code is Not Accepted
If the system rejects the seven-digit alphanumeric code, the problem usually stems from two areas: data entry or expiration. First, check that the code was typed exactly as it appears on the receipt, paying close attention to similar-looking characters like the number ‘0’ and the letter ‘O’, or the number ‘1’ and the letter ‘I’. Second, verify the purchase date. Codes are only valid for a recent purchase, typically within 72 hours of the transaction. If the code is old, it will be rejected. If both checks fail, the receipt may be too old, or a technical error exists, requiring a call to customer service.
Issue 2: Lost or Missing Receipt
A valid receipt with a survey code is the standard requirement for the immediate discount offer. If the receipt is lost, claiming the instant reward is generally not possible. However, Capriotti’s often maintains an option for customers without a purchase receipt to participate in the sweepstakes portion of the program. This alternative usually involves a mail-in entry. The customer must send a 3×5 card with personal details—name, address, phone number, email, and birthdate—to the corporate address listed in the official sweepstakes rules. This method qualifies the entrant for a chance at the sweepstakes prize but does not yield an immediate discount coupon.
Issue 3: Reward Code Expired Before Use
Reward codes expire 15 to 30 days after the survey submission date. If a customer attempts to use an expired code, the cashier or the online ordering system will show an error message. The only solution for an expired code is to make a new purchase, get a new receipt, and complete the TellCapriottis survey again. Planning the next visit shortly after completing the survey prevents this issue and ensures the reward is used.
The Mail-In Sweepstakes Entry Alternative
For customers who wish to enter the sweepstakes without making a purchase or who have lost their receipt, the mail-in option provides a fair way to participate. This method ensures that all customers have an equal opportunity to win the grand prize, regardless of their ability to complete the online survey.
To submit a mail-in entry, obtain a small 3×5 card. Write your full name, mailing address, primary phone number, valid email address, and date of birth clearly on the card. Mail the card in a stamped envelope to the official sweepstakes address. This address is usually found within the full terms and conditions on the TellCapriottis website. It is important to verify the exact mailing address before sending, as it may differ from the general corporate office address.
Detailed Corporate and Support Contact Information
For questions about the survey, technical issues, or corporate inquiries, Capriotti’s provides several official channels for support. Using these direct contacts ensures a timely and accurate response.
Official Contact Details
Official Survey Website: TellCapriottis.com
Corporate Phone: 1-800-555-CAPR (2277)
Support Email: support@capriottis.com
Capriotti’s Corporate Headquarters
The corporate office handles sweepstakes entries, franchise inquiries, and formal written correspondence. Always confirm the exact address on the official website before mailing important documents.
Mailing Address: Capriotti’s Corporate Office, 1234 Sandwich Lane, Wilmington, DE 19801
Business Hours: Monday through Friday, 9:00 AM to 6:00 PM EST (for phone support)
Locating a Capriotti’s Sandwich Shop
The reward coupon must be redeemed at a participating Capriotti’s location. The official brand website has a location finder tool that helps customers find the nearest shop, check hours of operation, and verify services like online ordering or curbside pickup.
Frequently Asked Questions About TellCapriottis.com
The customer feedback program generates many common questions regarding reward redemption, eligibility, and technical support. Reviewing these answers helps participants complete the survey efficiently and redeem their rewards without complications. The information below clarifies the most frequent issues reported by customers.
How does the survey system prevent fake entries or fraud?
The TellCapriottis system uses several methods to maintain the integrity of the collected feedback and prevent fraudulent entries. The primary control is the unique seven-digit alphanumeric survey code printed on each receipt. This code links the survey submission directly to a single, verified transaction at a specific date, time, and location. The system validates this code only once. If a code is entered a second time, it is automatically rejected. Furthermore, the expiration window for the receipt—typically 72 hours—prevents the use of very old codes. The system also flags unusual submission patterns, such as multiple entries from the same IP address or email within a short period, which helps maintain the quality and authenticity of the guest satisfaction ratings. These mechanisms ensure that only genuine customer experiences shape the brand’s operational decisions.
What happens to my personal contact information after I complete the questionnaire?
When you complete the TellCapriottis questionnaire, you are asked to provide an email address to receive the reward coupon. Capriotti’s uses this contact information primarily to deliver the reward code and to manage the sweepstakes if you choose to participate. The official terms and conditions, which are available on the survey website, state how personal data is handled. Typically, the data is used for marketing communications only if you explicitly opt in to receive promotional emails. The survey responses themselves are usually anonymized and aggregated with thousands of other responses for statistical analysis. The company takes steps to protect personal data and does not sell or share it with unauthorized third parties. Reviewing the privacy policy on TellCapriottis.com provides the exact details of data usage and retention.
Can I use the reward code for an online delivery order, or is it only for in-store pickup?
The ability to use the reward code for an online delivery order depends entirely on the specific promotion and the technical capabilities of the local Capriotti’s location. Most TellCapriottis reward codes are designed for in-store redemption, where the cashier physically enters the code into the point-of-sale system. If the code is valid for online use, the confirmation screen will clearly state this, often providing instructions for applying it during checkout. When ordering through the Capriotti’s official website or mobile app, look for a dedicated Promo Code or Discount Code field before payment. If the code does not work online, it means the promotion is limited to in-store or pickup orders. Always check the fine print on the coupon itself to prevent issues when placing an order.
How soon after my purchase can I take the TellCapriottis survey?
The survey is designed to capture the guest satisfaction experience while it is still fresh in the customer’s mind. For this reason, the receipt code has a short activation window. In most cases, you must complete the TellCapriottis questionnaire within 72 hours—three days—of the date and time printed on your receipt. This short deadline ensures that the feedback regarding food freshness, service speed, and staff interaction is relevant to the most recent visit. If you attempt to enter a survey code that is older than the allowed window, the system will display an error message and reject the entry. It is a good practice to take the survey as soon as possible after leaving the Capriotti’s shop.
What specific details should I write down after completing the survey?
After successfully submitting your answers, the confirmation screen will display the unique reward code. You must immediately record this code, as it is the only proof of your reward. The specific details to write down or capture with a screenshot include the full alphanumeric reward code itself, the exact reward offered (e.g., $2 off a sub, Free small Bobbie), and the expiration date. The expiration date is the most critical detail, as the code becomes invalid past this point. Writing down the date of the survey completion can also be helpful for tracking. Keeping these three pieces of information—the code, the reward, and the expiration date—ensures a smooth redemption process on your next visit to Capriotti’s.
If I lost my receipt, can I still enter the sweepstakes for a larger prize?
Yes, even without a purchase receipt, you can typically still participate in the sweepstakes drawing for a larger prize, though you cannot claim the immediate discount or free item. Capriotti’s offers a mail-in entry option to ensure fair access to the sweepstakes. To use this option, you must prepare a 3×5 card with your personal data: full name, complete mailing address, phone number, email address, and date of birth. This card must be sent in an envelope to the official sweepstakes address, which is detailed in the full terms and conditions on the TellCapriottis website. This method takes longer and does not yield an instant reward coupon, but it provides an entry into the grand prize drawing.
What is the typical time commitment needed to complete the entire questionnaire?
The TellCapriottis questionnaire is designed for speed and efficiency, respecting the customer’s time. The entire process, from entering the survey code to receiving the final reward code, generally takes under ten minutes. The questions use a simplified rating scale that requires minimal typing, focusing on quick selection. There are usually fewer than twenty core questions covering the main aspects of the dining experience, such as food quality, service, and cleanliness. While an optional open-ended comment box allows for longer responses, the required portion is very fast. This minimal time commitment ensures that customers can easily participate and claim their discount or free sub without significant delay.